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EXPRESS MANAGED SOLUTIONS
IBM Express Managed Security Services for Web security Frequently asked questions How significant is the security threat from the Web? It is very significant. Because e-mail is now so well protected, the Web has become an easier target for attackers and phishers. Many companies have found that they were infected with spyware but did not know it. If I already have Web security software running on my desktops, do I still need a managed Web security service? Yes. Many companies find that managed Web security services offer a proactive approach.
Will scanning for Web threats affect the performance of my network? No. IBM Express Managed Security Services for Web security is designed to be invisible to your users. The service was designed so that the delay caused by scanning is virtually imperceptible, thanks to real-time parallel scanning on a finely tuned infrastructure with extremely high connectivity. What potential benefits can I expect for my investment in your managed services solution? There are a number of benefits that clients can gain by using IBM Express Managed Security Services for Web security.
How much does the service cost? Our prices are designed to suit midsize companies' budgets. For example, if you have between 25 and 250 users, you could expect to pay (US) $6.00 per user, per month for the most comprehensive service module. Are there startup costs, such as hardware investments or setup charges? There is a small, onetime setup fee of (US) $300. If you intend to take advantage of the 30-day trial offer, you must sign a contract; though there is no advance fee. What happens if there's a problem with the service? The IBM Help Desk is available to a designated administrator via a toll-free number, Monday through Friday, 8 a.m. to 8 p.m., EST. You also have access to the IBM Incident Response Team in the event of a security breach. Are there any volume limits or bandwidth parameters restricting my use of the service? The price of the service is not tied to traffic volume or bandwidth used. Instead, we base the pricing on the number of users connected to the service. What is heuristic technology, and how does it help detect Web-based viruses and other malware? A key differentiator for the IBM service is their reliance on advanced algorithms that are designed to detect previously unknown viruses, spyware applications and other forms of malware — an advantage over typical IT security solutions that simply rely on lists of already identified malware. Heuristic technology means that IBM’s software is designed to learn as it goes and become more effective with use. It is designed to recognize types of behaviors that signify malware, helping you detect viruses and malware before they are widely recognized. Of course, we combine this technology with the more traditional approach based on known malware signatures, too. Updates are continuously and automatically applied across the system, so you don’t have to worry about downloading the latest versions of virus-blocking software. For more information Overview How it works How to buy Setup and support Frequently asked questions |
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Desktop Managed Services E-mail Continuity E-mail Security Managed Security Services for Firewall and VPN Managed Security Services for Web Security - Overview - How it works - How to buy - Setup and support - Frequently asked questions Online Backup for Distributed Servers |
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