EXPRESS MANAGED SOLUTIONS
IBM Express Managed Security
Services for Web security




Setup and support

The five steps to technical enablement
Activating and managing IBM Express Managed Security Services for Web security is typically a five-step process. Note that references to "administrator," below, are directed at either the designated contact within your organization or the IBM Business Partner representative who is managing the service on your behalf.
  1. You provide us with the technical data necessary to activate the service.
  2. IBM enables the service on their end.
  3. IBM provides instruction and guidance to your administrator.
  4. You enable the service on your end.
  5. Your administrator takes over the ongoing management of the service.

Support resources and hours
A key advantage of the service is the total commitment to providing support. The support package included with the offering encompasses the following:
  • The convenience of a managed service, with 24x7 management of your Web security by the IBM team of expert engineers and support personnel, including threat response
  • Access to the IBM Help Desk
  • Access to the IBM Incident Response Team.

Module administrator guides
To help make it easy for your administrator to set up and manage IBM Express Managed Security Services for Web security, we provide step-by-step guides for each module we offer.


For more information
Overview
How it works
How to buy
Setup and support
Frequently asked questions

Desktop Managed Services
E-mail Continuity
E-mail Security
Managed Security Services
for Firewall and VPN

Managed Security Services
for Web Security

- Overview
- How it works
- How to buy
- Setup and support
- Frequently asked questions
Online Backup for
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